Frequently Asked Questions
1. Are inserts, holders and tools available in metric and inch as standard ?
2. Is there a minimum order ?
No, there is no minimum order value but there is a minimum order quantity. Sandvik inserts are sold in a standard 10-piece package and Allied inserts in a two-piece package.
3. Can anyone buy from Kuthbert ?
Kuthbert sells to the end user, workshops, industries, municipalities, government agencies and traders.
4. I have a Custom tool requirement, can you make it for me ?
Yes, we offer special and tailor made tools through our manufacturers.
5. I need a better discount ?
Discounts are offered on the total order value.
6. We are having problems with the tool ?
We will send our technical engineer to your facility to check the tool. Please contact customer service to schedule a visit.
7. Is the tool supplied from the Manufacturer ?
Kuthbert guarantees the product supplied is from the original manufacturer with strict quality control. We will support you if the tool is bought through Kuthbert.
8. I have a new project or our CNC machine needs tooling ?
Please contact us to schedule a visit.
9. Do you provide technical support ?
Yes, we do provide technical support to all end users.
10. I need a tool urgently, what should I do ?
Transfer the payment, contact customer service for a rush order and schedule a delivery or arrange a pickup.
11. What is the cutoff time to ship an order ?
All local orders are shipped everyday before 4:00 PM, except weekends.
12. Can I return unused tools and get a refund ?
No, items once sold cannot be returned.
13. I am having difficulty viewing this website ?
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